Privacy Policy (non-US)
We have updated these terms as of June 24, 2024
Solv as collectors and users (i.e. data controllers) of personal information are bound by privacy laws in various jurisdictions to provide brilliant customer service and data security. Accordingly, the Solv management has endorsed this Privacy Policy to support compliance with governance frameworks. By providing your personal information, you are consenting to the Privacy Policy and the collection, access, transfer, storage and processing of your personal information as described in this Policy.
Purpose of this Policy
This Privacy Policy applies to all information we collect about you whether on-line or otherwise and outlines what sort of information, including personal information, we hold, the purposes for which it is held, and how that information is collected, held, used and disclosed.
Scope
This Policy applies to:
a) Solv as collectors and users of personal information, and
b) Solv directors, officers, employees, consultants, contractors and any other parties acting as representatives or agents of Solv, as well as external parties (such as customers, service providers, shareholders and job applicants) who provide personal information to Solv
Sources of legal obligations
The sources of legal obligations behind this Policy include Australia’s Privacy Act 1988 (Cth) and the Australian Privacy Principles contained in that Act, and privacy laws in the countries in which Solv conducts business. To the extent that the applicable laws of a country in which Solv operates conflict with or impose a higher standard than this Policy, the applicable laws must be complied with.
What sort of information do we collect?
We collect information, including personal information about you that is relevant to our business relationship with you or your employer, which are obtained via our online systems. For example, we may collect an individual’s name, contact details, phone number and details directly related to injury, safety or health related matters.
Employee Records exemption
In certain countries, for example Australia, personal information regarding current or former employees that relates to their employment may be exempted from the requirements of the relevant privacy laws. To the extent permitted by law, Solv may rely on these exemptions. If you become our employee, the personal information provided to us during the recruitment process will become part of your employee record and this Policy will not apply to the extent that we use the information in relation to your employment with us.
How do we collect personal information?
We usually collect personal information via our online systems but also from data provided to us by our clients. We may also collect personal information and may retain that information in order to consider you for other positions with us as they become available. We use cookies to improve your online experience. Any data collected is only used for automating the tasks in your web session. You can disable cookies at any time via your web browser’s security settings. Disabling cookies will have no effect on your web session other than the fact that you will need to re-enter data that would normally be stored by the cookie. Where practical, we will collect your personal information from you directly.
From third parties:
From time to time, we may receive your business contact information from third parties. This may happen if one of our existing suppliers or customers refers your company to us.
We may utilise third party service providers (such as Gmail from Google, Inc., Hubspot, Salesloft, Salesforce.com and others) to communicate with an individual and to store contact details about an individual. These service providers may provide solutions for customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing. These service providers are predominantly located in the United States of America.
How do we use personal information?
We use personal information to enable us to provide our services to our clients. You may opt out of receiving marketing communications from us at any time, by following the opt out instructions provided in such marketing communications. We will not use your personal information for any other purpose unless you consent to such use by us, such uses as are disclosed to you when we collect the information or as otherwise permitted or required by law.
Do we disclose personal information to others?
Personal or sensitive information may be disclosed but only to directly support the management of your injury, safety or health case in the provision of our services to our clients.
What do we do to keep personal information secure?
The Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. This includes, but is not limited to, Australian based web and database servers, one-way encrypted passwords, encryption of personally identifiable information and the use of the highest level of SSL encryption for data in transit.
Is the personal information up-to-date?
We endeavour to make sure that the personal information which we hold is accurate, complete and up-to-date. If we are notified that the information we hold is not accurate, complete or up-to-date, we will take steps to validate the information and ensure that it is corrected, if necessary, or note the requested changes to the information. If you believe that the personal information that we hold about you is incorrect, incomplete or inaccurate you may request amendment of it by contacting our customer support in writing at the following email address: support@solv.com.au. If we do not make the correction sought, you may request that there be an attachment to the information that states the correction was sought but not made.
What do we do with personal information when it is no longer needed?
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information related to workplace injuries must be kept for the life of a person so information is rarely destroyed. When an organisation is no longer a client of ours then their data will be securely deleted.
Do we allow access to personal information?
In most circumstances we allow you to access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. To protect your Personal Information, we will require identification from you before releasing such information. However, access may be denied where we are permitted or required by law to deny access to such information. If we refuse to provide you with access to your personal information, we will generally provide you with reasons for the refusal. If we do not hold the personal information you request, you will generally be informed in writing.
What is our procedure for handling privacy inquiries or complaints?
Any questions, enquiries or complaints relating to this Privacy Policy or our privacy practices or procedures, including requests for access to personal information or amendments to information, should be directed to our customer support: support@solv.com.au. We aim to resolve any enquiries promptly. If you make a complaint you will need to provide our Privacy Officer with sufficient details about your complaint in addition to any supporting evidence or information. We will contact you if we require any further information from you and will notify you in writing of the outcome of the Support Officer’s investigation. If you are not satisfied with the Privacy Officer’s determination, you can contact us to discuss your concerns or contact the Australian Privacy Commissioner via www.oaic.gov.au.
Training and Communication
Solv regularly communicates this Policy to Employees across Solv through established communication channels. Employees will also receive regular training on supporting this Policy in the scope of their employment with Solv.
Consequences for breach of this Policy
Breach of this Policy:
a) could expose a person to civil or criminal liability;
b) will be regarded by Solv as serious misconduct which may lead to disciplinary action, including termination of employment or contract; and
c)could expose Solv to fines or financial penalties for breach of privacy laws.
Enquiries
If you have any queries about our Privacy Policy please email us at support@solv.com.au.
Privacy policy (US)
Introduction
The privacy of your personal information is important to Health and Safety Institute (HSI), also referred to in this notice as “we,” “us” or “our”), and we are committed to protecting the privacy of such personal information. In order to provide information about the services we can provide you, however, it is necessary for us to possess certain personal information of yours, the privacy of which may be protected by the laws or regulations of various governments throughout the world.
Without some of this information, we cannot provide you with the services you may request. If you are currently receiving information from us, you may opt-out of receiving further communications at any time.
This privacy statement explains our personal information policies and practices, including, but not limited to, the types of personal information we may collect about you, the purposes for collecting such information, the circumstances under which we may disclose such information to third parties, the measures we take to secure the confidentiality of such information, and the information you will need to contact us or others to address your privacy concerns including the exercise of your rights.
What information is considered personally identifiable information (PII)?
The privacy laws and regulations from various countries throughout the world define this term in different ways and even use different terms in describing personal information which should be protected and kept as private as possible. Some laws and regulations consider only very limited types of information to be protected and private while others include much broader categories.
We have chosen to adopt the broader approach to what information must be protected and kept as private as possible. In this notice, “Personally Identifiable Information” (PII) refers to data that could be used, alone or in combination with other data, to identify you as an individual. Data categories include name, physical address, email address, IP address, date of birth, social security number, passwords, credit card number or other financial or payment information.
How we collect, use or process your PII
Collection and uses of personal information: By visiting, contacting, or registering with us we may collect the following personal information:
- Contact data, such as your address, area (including postal or ZIP code), email address and telephone details.
- Payment and billing details, if you choose to engage in service with us.
- Technical data, such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform and other technology on the devices you use to access the site.
- Usage data, which includes information about how you use the site, and any communications we may receive from you.
- Marketing and communications data, including your preferences in receiving marketing and other communications from us.
The purpose of processing your personal information may include marketing and communications, delivery of service, and/or billing and payment.
Additional Categories of Personal Information:
HSI’s product maybe used by an employer to track their employees’ COVID status, including vaccination status and/or COVID-19 test records. This information is collected by organizations to facilitate compliance with the employer’s policies and in some cases with federal, state or local ordinances regarding return-to-work programs. This data is valid to process based on the Employment condition identified in Article 9(2)(b) of the GDPR.
COVID status data is treated as highly confidential and is subject to additional data protection within the HSI information system. This data is housed solely within an HSI system and, except as otherwise set forth herein, is never transmitted to any 3rd party for any purpose.
Our site is not intended for storing or transmitting ‘special categories’ of personal data, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or medical/health information other than that which is related to COVID vaccination status or test records for the purposes of organizational compliance. We do not knowingly collect information relating to actual or alleged criminal offenses.
Visiting our website or web application:
You may choose to share your PII with us to obtain information about our products or services. We might also record and maintain certain PII from you by recording network traffic, tracking cookies, or through the completion of online web forms.
Use of cookies:
Some of the PII we collect is through the use of third-party automated collection tools on our website or web application(s), such as cookies that capture information sent from your web browser to our website or web application. Information that is collected includes your IP address, the website or web application address that you were at before landing at our website or web application, and information such as the pages you clicked through while at our website or web application. This information is collected to improve your experience and offer services to you. By visiting our website or web application(s), you agree to our use of cookies. You can refuse the use of cookies by selecting the appropriate browser setting. If you refuse the use of cookies, please note that your experience using the site may not be optimal.
From third parties:
From time to time, we may receive your business contact information from third parties. This may happen if one of our existing suppliers or customers refers your company to us.
We may utilize third party service providers (such as Gmail from Google, Inc., Hubspot, Salesloft, Salesforce.com and others) to communicate with an individual and to store contact details about an individual. These service providers may provide solutions for customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing. These service providers are predominantly located in the United States of America.
Sharing your PII with third parties:
We do not sell your PII to any third parties.
We may share your PII we possess with our affiliates, business partners and third parties for the purposes of operating our business and delivering and improving the services we provide to you as well as for other legitimate purposes permitted by applicable law including sending marketing and other communications related to our business.
We also share personal information for a variety of purposes including, but not limited to, the following ways:
- Within HSI and our affiliates and subsidiaries for data processing or storage purpose
- With business partners and suppliers to provide services and help facilitate transactions including processing orders, marketing communications and customer support
- In response to a request from law enforcement, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements
- For any purposes other than which the PII was collected (and other than for the exceptions listed here) only after we have provided you notice and received your consent to share the information for that purpose
Collecting personal information from minors:
We do not offer services and products to minors and do not intend to collect personal information from children under the age 16. We follow all local legal requirements with respect to the collection and processing of a minor’s personal information without the appropriate authorization from a parent or guardian.
Lawful basis of collection and use of your PII
Our collection and use of your PII is lawful.
We will only use your information where:
- We have a legitimate interest (reasonable purpose) for doing so:
- We will use your information for our legitimate business reasons where our doing so will not unduly affect your rights.
- We will use your identity, contact and usage information to keep our records up to date, and to customize our site’s content to you. If you are a current or former user of our services, we may also use your contact and identity details to keep you up to date with our latest news.
- We will use your technical information to:
- provide and make improvements to the site, system maintenance, support, reporting and hosting of data, and troubleshooting;
- ensure that the site is secure;
- analyze how users interact with the site; and
- address any issues you may experience with the site.
- We may also use any or all of the information above to administer and manage HSI in general. If you feel that your interests and fundamental rights outweigh our business purposes, and that we should therefore stop processing your data, please let us know.
- We need to comply with a legal or regulatory obligation
- HSI may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
- conform to the edicts of the law or comply with legal process served on HSI;
- protect and defend the rights or property of HSI; or
- act under exigent circumstances to protect the personal safety of users of HSI services or members of the public.
- HSI may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:
- We need it to perform a contract or provide a service that you or your organization has asked for:
- For example, your organization may use our product to track organizational data and may provide your information to us as part of the relevant information. Alternately, we may need your contact information to respond to a question you have asked us via our site, or your billing and payment information to process any payments you have requested.
Security of PII
We are committed to protecting your PII from unauthorized access and use. We implement and maintain appropriate technical, physical and administrative safeguards to help accomplish this goal. Access to your PII is restricted to only those employees who need to use that information to provide our services to you. Our employees receive training to maintain the confidentiality, privacy and security of your PII.
Data storage and retention
Your PII will be retained only for as long as the information is needed to fulfill the purposes for which it was collected and processed. We reserve the right to retain and use your PII for as long as necessary to comply with our legal obligations and business requirements and/or to resolve ongoing disputes and enforce our agreements.
Data Subject Rights
The General Data Protection Regulations (GDPR) of the European Union (EU), along with other national privacy laws, provide certain rights regarding the PII of an individual (described in GDPR as a “data subject”). This privacy statement is intended to inform you of your rights with respect to your PII under the GDPR (which may also exist with other national privacy laws) and to provide you with the information necessary to exercise those rights.
Individuals who reside in the EU and whose personal data is collected and processed by us have the right to the following:
- To request access to your PII
- To rectify your PII
- To take your PII to another service provider (often described as “portability”)
- To erase your PII
- To restrict or object to the processing of your PII
- To lodge a complaint with a Member State Supervisory Authority
In addition, you have the right to withdraw consent, if consent was provided, in order to collect and process your PII. If you withdraw consent, this will not impact your PII that was processed prior to the withdrawal.
International transfers of PII
We may transfer your PII in our possession to other third parties, such as our third-party service providers, in a country other than the one in which it was originally collected. When transferring your PII from one country to another country, we have implemented procedures to ensure that appropriate safeguards are in place to protect it regardless of where it is being transferred.
Changes to this privacy statement
From time to time we may update this privacy statement. If revisions are made to the privacy statement, we will update the statement with a new revision date.
This privacy statement was revised and posted on 6/24/2024.
Questions, concerns or complaints
If you have any questions, concerns or complaints regarding the information in this privacy statement and/or our privacy practices, please contact
Frank Powers, Chief Technology Officer
Health and Safety Institute, Inc
1450 Westec Dr, Eugene OR 97402
dataprivacy@hsi.com
(800) 447-3177