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Got questions? We’ve got answers

Browse through our frequently asked questions and answers to learn more about Solv


What is Solv?

Solv is an online injury and claims management system that helps businesses efficiently and effectively capture, track and manage all their injury and claims information including self-insurance.

We cater to clients in all states across Australia, and have offices in Perth, Melbourne, Sydney, Brisbane, and Adelaide


Our off the shelf yet configurable solution is easily accessible, simple to use and integrated to ensure compliance and efficiency when managing injuries and claims across all jurisdictions and self-insurance. The platform provides complete visibility of all your injury and claims information, with built in legislation, and smart workflows.

The Solv platform is a cloud based online system accessible on a web browser using secure login details and the data is held in Australia.

Solv has extensive experience onboarding medium to large clients with unique requirements and processes across a range of industries including ANZ Bank, Qantas, JB HI FI, McDonalds, BP, Coca-Cola, Toll, Broadspectrum and many more.


Successful implementation requires collaboration and regular communication from all Stakeholders. We have a tried and tested process that can take as quick as 6 weeks or as long as 18 weeks depending on the complexity of the business requirements. A timeframe will be agreed upon during the sign-up stage.


Our pricing model is an all-inclusive service where the one-off set-up fee and ongoing annual licence fee covers onboarding and ongoing support. We quote based on your unique business requirements, size of your business, and your injury and claims volumes. Contact us and we’ll put you in touch with one of our solution experts for more information.

Free Trial

We offer free trial access using our live demo account. Contact us to get your free trial access and a guided demo.

Training & Support

We offer personalised training when you go live with the system. Once live with the system, users can easily register for regular group webinar training sessions covering different topics for various skill levels.

We have a comprehensive knowledge base where you can learn at your own pace by accessing “how to” videos, reference guides and functionally updates. We also offer regular webinar training sessions and ongoing end-user support on weekdays during business hours through an in-built support widget.

Security & Integration

The Solv system is hosted by Microsoft Azure. Security is integrated into every aspect of Azure. All data is held and backed-up in Azure’s Australian East and Southeast data centres. We are also supported by Bulletproof, a Microsoft Gold Partner and Tier 1 Cloud Solutions Provider.

We provide secure integration with third party software applications including HR, Payroll, Accounts Payable, and Safety systems as well as integration with iCare.

We have established relationships with most insurers across Australia. As part of the implementation process, we arrange for your cost of claims report to be sent to us monthly direct from your insurer.

Donesafe is an online safety management system with Incident reporting functionality. The integration between Donesafe and Solv means that when an incident results in a workplace injury, the injury information is automatically transferred into the Solv system, and the relevant email notifications will be sent to the nominated person to manage the injury accordingly.


We work with regulators across Australia and get notified of upcoming legislative changes to ensure that our developers can make these updates within the platform at no additional cost to our clients.

You are able to manage your self-insurance claim in the platform and easily generate submission files directly from the system, complete with built-in error check functionality to ensure that potential errors are identified prior to sending to the regulator.