Protecting your data is part of everything we do.
Security and privacy are built into our platform, our operations, and our people. From encryption and monitoring to staff training and tested recovery plans, every measure is in place to keep your information safe and your systems reliable.
Your data is safe with Solv. We protect it carefully, monitor it constantly, and treat it as if it were our own.
How we protect your privacy and security
Protecting Your Data
We take data protection seriously. Solv operates under a certified Information Security Management System aligned with ISO 27001:2013.
We conduct independent security testing, regular audits, and ongoing improvements to ensure we stay resilient and ahead of risks.
Reliable & Resilient Hosting
Solv’s data hosting ensures that client information remains within Australia, supporting strong data privacy protections. Solv is also supported by Microsoft Gold Partners and Tier 1 Cloud Solutions Providers.
Data Protection & Access
Your data is encrypted both in transit and at rest using industry-standard AES-256 protocols. Access is managed through multi-factor authentication and role-based permissions to make sure only authorised users can reach sensitive information.
Every access attempt, update, and configuration change is recorded and monitored.
Application Security
Solv is developed using secure coding practices based on the OWASP Top 10 and undergoes regular testing to identify and address vulnerabilities. All updates and patches follow strict processes to maintain security and stability, ensuring your data and systems remain protected.
Business Continuity & Recovery
Solv maintains comprehensive business continuity and disaster recovery processes to ensure services remain available even during disruptions.
Regular backups, redundancy across systems, and tested recovery procedures safeguard client data and platform reliability.
Privacy & Data Governance
Solv follows the Australian Privacy Act (1988) and the Australian Privacy Principles. Clients retain full ownership of their data.
Personal information is used only for its intended purpose and securely deleted or anonymised when no longer needed. We design our systems to protect confidentiality and integrity of client information.
Our People & Security Culture
Security is a shared responsibility across our team. All Solv employees complete ongoing security and privacy training, and access to systems is governed by least-privilege principles. Background checks and access reviews ensure only authorised personnel can access client data.
Compliance & Assurance
Solv’s ISO 27001:2013 certification reflects our commitment to continuous improvement and rigorous security management.
Regular audits, penetration testing, and risk reviews verify that our controls are effective and up to date.
Your data is safe, private, and always in reach.
We take care of your data so you can focus on getting your team back to work. Every system, process, and team member is dedicated to keeping your information secure and available when you need it.
Powerful alone. Stronger together.
We’ve teamed up with HSI Donesafe, the top HSEQ platform, to give you a powerful, easy-to-use solution that puts your team’s safety and wellbeing first—so you can focus on what really matters.
Frequently asked questions
What is Solv?
Solv is an online injury and claims management system that makes it easy to capture, track, and manage workplace injuries and claims.
Is the platform built for enterprise?
Solv has vast experience onboarding large clients with unique needs across industries like ANZ Bank, Qantas, JB Hi-Fi, McDonald’s, BP, Coca-Cola, Toll, Broadspectrum, and more.
How long does it take to implement the system?
Successful implementation relies on collaboration and clear communication from all stakeholders. Our proven process takes between 6 to 18 weeks, depending on your business needs, with a timeline agreed upon at the sign-up stage.
Can I trial the system for free?
We offer free trial access using our live demo account. Contact us to get your free trial access and a guided demo.
What system training is offered?
We offer personalised training when you go live with the system. Once live with the system, users can easily register for regular group webinar training sessions covering different topics for various skill levels.
Still have questions?
Why not get in touch and let us answer them directly.