Randstad Case Study

The Problem

As a national organisation, Randstad manages a large injury and claim portfolio across multiple jurisdictions and holds a self-insurance licence in South Australia.

Prior to using Solv, Randstad managed this process using a non-cloud based, inefficient claims system with limited technical support. They had no integrated process for capturing incident, injury and claim-related information.

Entering claims would take up to 40 minutes, resulting in a backlog of work. Key stakeholders had limited visibility, national reporting was arduous and time consuming, and staff were unsupported by their service provider.

The Solution

Solvs cloud-based platform allowed Randstad’s injury and claims team to go completely paperless. Solv fully supported the data migration process, allowing an easy transition onto the Solv platform.

Errors that would potentially impact on the self-insurance licence were identified and corrected. The user-friendly interface made data submissions simple and easy for the Randstad team.

The Results

Solv’s simple interface, in-built workflows, pre-populated forms and automated functions lets the team operate more efficiently and effectively. The dedicated and unlimited support provided by Solv allows the claims team to promptly resolve errors, implement improvements and focus on achieving return to work goals rather than administrative tasks.

Return on Investment

“Solv has contributed significantly to our team operating more efficiently and effectively. Our claims team saves approximately 10 hours per week, per user by reducing administrative tasks, which equates to a significant cost saving each year. Additionally, our monthly reporting has been reduced significantly since transitioning to Solv which supports our business to work more strategically and proactively.”